For questions related to testing, it would be better to post in the testing forums.

Also note that I do not work for technical support. If you need assistance with a Microsoft product, try these resources:

Zune	http://www.zune.net/en-us/support/contactsupport.htm
Xbox	http://www.xbox.com/en-US/support/contact/?WT.svl=nav
Other	http://support.microsoft.com/